FAQ SUPPORT
Our tenancies run for 50 weeks from the middle of July to the end of June. If you don’t need to live in the property over the summer, you can opt for our summer discount. Discount information can be found on the individual property page.
The tenancy agreement is an Assured Shorthold Tenancy agreement. Under the terms of it you are all jointly and equally liable for any damage caused to the property. Your liability for rent is limited which means you are not liable for someone else’s rent.
We do not charge fees or deposits.
Your tenancy start date is written in your tenancy agreement. You can move in any time after this date.
We operate a no smoking policy in all of our properties. If you wish to smoke, please do so outside and dispose of your rubbish responsibly.
Your rent is due on the 1st of each month by direct debit. If you want to change the date you pay or would like to pay in instalments, please contact us and we will do our best to help you.
If you have chosen the summer discount, your rent will be paid in 3 instalments: September, January and April.
You will need to provide your own insurance for your contents. Sometimes your parent’s insurance may cover you away from home so it’s definitely worth checking.
If you have a general maintenance request you just need to send us an email or message via your tenant app and one of our lovely maintenance team will pop over and fix it for you. Emergency numbers are posted in each property should you need them.
The agreement you sign does not have a break clause. This means that you are liable for the rent for the entire year. We may be able to release you from the agreement early if you find someone to replace you (this is entirely at our discretion). If you decide that you want to move out, please let us know as soon as possible so that we can help you.
If you have seen a property and want to take it, click on the “Take it” tab on the property details and complete the form. We will contact you to confirm if the property is available and with details of what happens next.
A guarantor is someone who will pay your rent if you cannot. The guarantor is normally a parent/guardian and they will be asked to sign a legally binding agreement. For those that are unable to provide a guarantor, we work with a company called Housing Hand who can provide guarantor services on your behalf.
All of our rents include a reasonable consumption of gas, electricity, water and super-fast broadband.
Unfortunately pets are not allowed in any of our properties.
Some of our properties come with off road parking (see property details for further info). Winchester operates permit parking in a large number of areas of the City. Please check with us and we can let you know if you will need a permit.
Yes. Further information can be found on the TV licensing website
It is our understanding that whilst you are in full time education, you are exempt from paying council tax. Please do be aware that if your course ends before your tenancy end date, you may be liable for council tax for this period. Please contact Winchester City Council for further information.
Unfortunately we do not allow locks on bedroom doors under any circumstances.
The tenancy agreement is an Assured Shorthold Tenancy agreement. Under the terms of it all parties are jointly and equally liable for any damage caused to the property. The liability for rent is limited so that each tenant is only liable for their own portion of the rent.
All of our rents include a reasonable consumption of gas, electricity, water and super-fast broadband.
We insure the building but each tenant is responsible for insuring their own contents. It may also be worth checking your own policy to see if this covers your children while they are away from home.
General maintenance requests should be emailed to us or sent via the tenant app and one of our lovely maintenance team will pop over and fix the problem. Emergency numbers are posted in each property should they be needed.
We do not charge fees or deposits.
The tenancy start date is written in the tenancy agreement and tenants can move in any time after this date.
It is our understanding that whilst in full time education, tenants are exempt from paying council tax. Please do be aware that if their course ends before the tenancy end date, they may be liable for council tax for this period. Please contact Winchester City Council for further information.
The tenancy agreement does not have a break clause. This means that the tenants are liable for the rent for the entire year. We may be able to release your son/daughter from the agreement early if they find someone to replace them (this is entirely at our discretion). Please contact us as soon as possible should this be the case.